You may have heard about how artificial intelligence (AI) has begun to rapidly improve the customer experience in industries like retail and financial services. But have you ever considered how AI might revolutionize the healthcare customer experience?  

To start, read more about what customer experience means in healthcare and why it’s so critical to focus on as an industry. As well as some ways that AI technology is already changing this area of service. What are your thoughts? How do you see AI changing the healthcare customer experience in the future? Tell us in the comments below!

What is Artificial Intelligence?

Artificial intelligence (AI) has become a bit of a buzzword in recent years, with CEOs and marketing gurus alike attempting to tap into its value for their respective industries. But what does it mean?

Here are some core definitions of artificial intelligence The theory and development of computer systems able to perform tasks that normally require human intelligence. Such as visual perception, speech recognition, decision-making, and translation between languages; The capability of a machine to imitate intelligent human behavior; A branch of computer science dealing with the simulation of intelligent behavior in computers; An area within computer science concerned with giving machines the ability to seem like they have human intelligence.

So what exactly does all that mean? Well, there’s no one definition of AI because it’s an umbrella term that covers many different technologies and approaches. Some describe AI as systems designed to emulate human thought processes. For example, learning how to play chess or recognize objects in images. While others say true artificial intelligence would be a system capable of independently creating new knowledge based on its experiences.

Still, others suggest AI is simply about making better use of existing data rather than collecting more data. Whatever your interpretation, AI has been around since at least 1956. When American mathematician John McCarthy first coined the term artificial intelligence during a conference at Dartmouth College.

artificially intelligent machines

However, it wasn’t until decades later that researchers started to make real progress toward building artificially intelligent machines. In 1997 IBM Deep Blue became famous for beating world champion Garry Kasparov at chess—an achievement considered impossible just two decades earlier.

This was followed by IBM Watson, which became famous after defeating two former champions on Jeopardy! In 2011. Today, AI is everywhere from Google Search to Netflix recommendations to Apple Siri and Amazon Alexa.     

Most people still don’t know what artificial intelligence really means. And while we may not be close to developing sentient robots just yet. It’s important that we understand what we do know about AI so we can plan accordingly for our future needs.  

What Can AI Do For The Healthcare Industry?  

Unlike many other industries, healthcare has a reputation for being slow to adopt new technologies. But that could change in a hurry. A recent study found that more than 60% of healthcare executives believe that artificial intelligence (AI) will have a major impact on their organizations within three years.

That sentiment isn’t exactly surprising when you consider how much better it can make services. Like diagnosis and treatment planning more effective and efficient. What’s interesting about AI, though, is that it’s not just changing what happens inside doctors’ offices or hospitals; it’s also transforming how patients interact with those institutions. What do we mean by that? Read on to find out!

For starters, a lot of people who experience an acute medical event don’t actually go straight to a doctor for help. But because self-diagnosis via Google search hasn’t been particularly helpful at times. Consumers are increasingly turning to online support forums and communities. Where they know they can get guidance from other people with similar health issues.

These digital communities aren’t only providing valuable information; they’re also helping people feel less alone when dealing with their conditions. And as patients spend more time in these online spaces. It makes sense that healthcare providers would want to tap into them as well. But doing so requires knowing how to interact effectively with customers in that space. With AI, however, doctors have a better chance of understanding what those patients need and delivering relevant care.

Artificial Intelligence in Healthcare

The most obvious way that artificial intelligence is changing customer service in healthcare is by giving doctors access to tools that allow them to collect patient data without requiring an office visit or hospital stay. For example, IBM’s Watson has been used for years now to help oncologists make more informed treatment decisions. And it’s also being used to give patients more control over their care.

In a recent study, researchers found that when breast cancer patients were given access to a mobile app powered by Watson. They felt more confident about making decisions about their care and treatment than those who weren’t given such tools. And while there are still some privacy concerns surrounding AI-powered technologies. Like there’s no denying that they can be incredibly helpful for both doctors and patients alike.

As we mentioned earlier, though, health care isn’t just about what happens inside of doctor’s offices; it also involves all of the time people spend outside of them trying to manage chronic conditions.

In fact, one study found that patients with Type 2 diabetes spent nearly 50% more time. Managing their condition than those without it. And that doesn’t even take into account all of the resources required for treating other issues. Like heart disease and high blood pressure. So if doctors can use artificial intelligence to make treatment more effective and efficient. Why not use it to help patients manage their own health?

Where Does Technology Fit In?

How does technology fit into healthcare these days? Well, it helps with everything. From patients being able to check in at a hospital remotely before visiting a doctor’s office to new tech being used by radiologists to analyze X-rays and spot tumors.

There are so many ways technology can and is changing healthcare for the better, especially in regard to customer experience. So how exactly is technology changing healthcare customer experience? We’re glad you asked! Let’s take a look at three specific areas where technology is having an impact on our health care system.

Healthcare Customer Experience

Ways Technology Is Changing Healthcare Customer Experience: Technology has had an enormous impact on all industries over recent years, but nowhere has it had more of an effect than in healthcare. Not only has it made our lives easier as consumers (imagine having your medical records accessible from anywhere), but it has also helped doctors improve their practices and hospitals save money. Here are three ways technology is changing the healthcare customer experience.

How Can We Improve Healthcare Customer Experience? We’ve talked about how technology is changing the healthcare customer experience for both patients and providers, but what about everyone else? What can we do to make sure that we’re getting a good experience every time we interact with a doctor or hospital? Here are some ways you can help improve your own healthcare customer experience.

Final Thoughts on How Technology Is Changing Healthcare Customer Experience: With all of these new technologies entering our health care system, it’s easy to get caught up in all of their potential benefits. However, there are also some potential drawbacks as well. While no one wants to be left behind when it comes to technological advances in health care, it’s important not to lose sight of what really matters: our customers.

What Are Some AI Examples in Our Daily Lives?

Alexa, Siri, and Cortana are all examples of artificial intelligence. They operate as a personal assistant, understanding what we say and using it to provide information or do tasks for us. While these examples might be fun to play with, they are also indicative of how artificial intelligence will change our lives in many positive ways. In fact, research has shown that artificial intelligence can help save lives by detecting health problems early on.

For example, there are more than 500 million tweets sent every day—but one tweet may reveal something serious about your health. Artificial intelligence can detect patterns in social media that could lead to an early diagnosis of diseases like cancer or Parkinson’s disease. Artificial intelligence can also help improve care coordination among patients who have chronic conditions by connecting them with resources (like support groups) based on their needs and preferences.

This helps keep patients healthy while reducing costs associated with unnecessary hospital visits. And artificial intelligence can even make routine doctor visits easier: IBM Watson, which was designed to understand natural language, is now being used at Memorial Sloan Kettering Cancer Center to help doctors diagnose lung cancer earlier and more accurately.

The technology analyzes images from CT scans and identifies patterns that indicate cancerous growths; it then provides doctors with treatment options tailored specifically to each patient’s case. These are just some of the ways artificial intelligence is changing healthcare.

Looking Forward

Of course, there’s also fear that automation will replace or eliminate certain jobs—like doctors—and/or lead to mass unemployment. However, considering how rapidly AI and robotics are advancing, new jobs will be as a result of these technologies.

Additionally, many experts believe that humans should not worry about robots taking over their current roles but rather work alongside them and utilize their skillsets in new ways. So it might be time to stop fearing robots replacing humans and start enjoying all they have to offer instead!